Job Introduction

We partner with our Network Rail routes and regions, delivering critical services and essential equipment to help get passengers and good to where they need to be. To find out more watch our video.

About Shared Services

Our Shared Services team deliver specialist processes that have a direct impact on the performance of Network Rail, our customers and suppliers. These services include payroll, recruitment and onboarding, payables, receivables, financial accounting, reporting, controls and compliance, and helpdesk support.

What will you be doing?

As the Area Support Analyst, you will deliver a first-class pensions service to Network Rail employees, which will include ensuring all pensions related data is processing accurately and on time and reported to our pension providers within the agreed deadlines/timeframes. Working alongside the team you will ensure all workload is managed daily, and processing timetables are maintained.  Publication of KPI/SLA performance metrics, training of the team, ensuring all periodic reconciliations and interfaces are processed on time.  You will also provide functional best practice in accordance with statutory, regulatory, contractual and group policy and regulations.

Main Responsibility

• Act as the departmental subject matter expert for all operational escalations, upskill and continually develop the team to drive knowledge and performance.
• Work with the service team to review and performance, feedback to the team and where necessary escalate concerns to the team manager.
• Build knowledge and understanding of the operation you work within, document processes and drive standardisation. Upskill team members to follow and continually consider improvements to processes.
• Responsible for understanding the full shared service operation, work with other departmental analysts to knowledge share and upskill within the subject matter expert community.
• Act as second line support for the query management team, aid the helpdesks teams in answering more complex queries and respond on behalf of your team.
• Play your part in a peer group of Analysts within the centre, focus on driving the knowledge share to the wider shared service centre and focus on key initiatives. 
• Support an inclusive culture where individuals can be themselves and are free to challenge existing process without discouragement. Encourage a culture of operational responsibility where individuals take personal ownership for delivery.
• Operate within the pre-agreed control framework; embed a control mind set amongst employees. Continually reviewing the framework for adherence, where gaps are identified take personal ownership to define, socialise and embed improvements. Work with all parties to reduce risk and the cost of control.
• Develop / continually improve relations with key stakeholders, define and embed a customer centric culture where all team members consider the impact on customers and their future requirements
• Support the Network Rail better day every day initiative by overseeing the adoption of weekly focus initiatives, coaching and empowering team members to innovate existing processes to drive continuous improvement in the department and wider organisation   

The Ideal Candidate

• Demonstrable experience of managing improvement projects and processing high volume activity
• Exceptional customer focus/engagement/stakeholder management skills
• Proven influencing, networking and stakeholder management skills at senior management level.
• Experience managing, leading and motivating large multi-disciplined teams
• Proven analytical skills
• Experience of delivering continuous improvement programmes
• Demonstrable experience in leading service, process and system improvements.
• Experience working at a similar level within a multi-faceted organisation
• Excellent communication skills

What could set you apart:

• Full or Part membership of a relevant professional body
• Occupational knowledge of subject areas
• Educated to degree level or equivalent
• Experience of managing improvement projects and processing high volume activity
• ORACLE eBusiness Suite experience

Package Description

Role Title: Area Support Analyst [Pensions]

Contract Type: Permanent                                                                                                

Salary Circa: £26,000 - £33,000 per annum

Location: Square One | 4 Travis Street | Manchester M1 2NY (Hybrid working 2/3 days in the office)

At Network rail you will have access to upskilling and enjoy a range of employee benefits, such as; up to 28 days annual leave plus bank holidays, rail subsidies, a range of pension options, flexible and agile working arrangements, discounts on shopping, gym memberships, Cycle to Work scheme and much more.

In 2023, we achieved Stonewall Top 100 Employer status.

Closing date: 08/05/2024

*We are currently taking a hybrid approach, so you would be expected to work from the office at least 2 days per week.

Click ‘apply for this job’ to apply. If you would like to speak the Resourcing Team please contact: hamidur.rahman@networkrail.co.uk

Interviews: Interviews will be held on the 16^th May 2024 at our Manchester Office.

About the Company

We’re an organisation where people matter. We matter to millions.

Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country’s economic prosperity. Safety is our number one priority. 

We're undertaking an ambitious change. Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users.

As one of the UK’s leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual's unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information

Our Drugs and Alcohol Standard is changing as of 16.01.2023. All prospective candidates who have not been offered a conditional role by 16.01.2023 will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.

Network Rail Infrastructure Ltd