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Business Systems Support Assistant

Job Introduction


Main Responsibility

As a Business Systems Support Assistant, you’ll provide professional, technical and operational support and guidance to the functions and key stakeholders of the multiple systems used across the business. Acting as a single point of contact for the logging of faults, queries and requests. Providing first-level service desk support, including investigation and resolution, striving to achieve a high level of fix at first point of contact.

To act as a subject area expert for all systems supported, ensuring that knowledge of the systems and business processes is shared, and first contact resolutions are applied to minimise service disruption. Work with other members of the Business Systems team and the service users in the operational use and development of the systems

What will you be doing?

  • Maintain integrity of reporting systems for all users and provide system administration with regard to access and security
  • Assist in the development of new systems and improve current systems as identified.
  • Develop and manage systems of feedback so that queries from the user community are logged and effectively dealt with.
  • Maintain a log of all systems, their purpose, requirements and users.
  • Assist the Business Systems Team in preparing the affected business areas for the transition to new ways of working when business systems are implemented or altered.
  • Assist in the identification and implementation of quality and efficiency improvement initiatives.

The Ideal Candidate

Meet the essential criteria/ Apply today to join our team!

  • In-depth understanding of Network Rail’s operating and logistic processes.
  • Database design skills
  • Experience of developing management and reporting systems
  • Good knowledge and experience of internet / Intranet systems and development of web site
  • Good communication skills and a customer focussed approach

Who we are looking for?

We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive.We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions.

At Network Rail, we have a number of employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. In AIS specifically, we have a group of Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on Diversity & Inclusion at Network Rail, please follow this link

Package Description

Vacancy Type: Full-time but flexible working patterns will be considered.

Duration: 12-month secondment with the potential to be extended or become perm

This position is based in: Milton Keynes – The Quadrant

Closing date: 07 December 2021

Band & Salary: Band 5, £23,000 - £25,000

At Network rail you will have a clear development path, access to training and enjoy a range of employee benefits, such as; up to 28 days annual leave plus bank holidays, rail subsidies, a range of pension options, flexible and agile working arrangements, discounts on shopping, gym memberships and much more. 

About the Company

We’re an organisation where people matter. We matter to millions. 


Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country’s economic prosperity. Safety is our number one priority.  

We're undertaking an ambitious change. Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users. 

As one of the UK’s leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual's unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information 

Network Rail Infrastructure Ltd


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