Job Introduction

There is an exciting opportunity to join us in a role that is vital to our success. We are looking for a Head of Network Delivery to join our East Coast Operations team. This is a Senior leadership role that will have accountability for all of our operations staff based in York ROC, including our signallers, controllers and electrical control room operators.

As Head of Network Delivery, you will lead the network delivery team to meet defined safety, performance and financial objectives, balancing the interests of all customers. To provide strategic direction in all aspects of command and control, incident management and train service management to recover the railway following disruption. To direct the preparation and implementation of real-time strategic contingency and recovery plans. Lead on the strategic direction of real time train performance and learning post incidents, utilising all aspects of data capture and delay attribution.

Main Responsibility

Role and Responsibilities may include but are not limited to:  

1. Lead and direct the development and implementation of the routes formal Incident Management strategy and structure.
2. Direct development and implementation of real time strategic plans to achieve recovery targets using industry resources. 
3. Inspire excellence in the quality of service provided to Network Rail’s customers.
4. Accountable for communications to the Route Executive team, National Operations Centre and senior stakeholders regarding restoration and recovery of the network.
5. Direct the team to achieve business / functional objectives and meet key performance measures. Create an engaged, motivated working environment in line with company values.
6. Create a culture to enable customer and frontline employee feedback to be reflected in policies and procedures to deliver continuous performance improvement.
7. Achieve financial, technical, safety and customer satisfaction targets.
8. Lead delivery of the team in compliance with policies, procedures and standards and direct the development of disaster and incident management plans. 
9. Manage the development and implementation of safety, train performance and customer satisfaction, initiatives. With the Head of Maintenance Delivery and Head of Operations Delivery, create plans to address customer needs and performance issues.  
10. Lead real-time delivery of train performance and implement processes to deliver continuous improvement. 
11. Accountable for level 1 delay attribution across the route.

ABOUT THE ROLE:

Are you?

• Member of relevant professional body or equivalent experience
• Significant successful experience in operational management in a Safety Critical Industry
• Recognised delivery leadership capability
• Able to demonstrate understanding of NR safety management system
• Proven ability to influence decision making at all levels and build cross functional / cross company relationships
• Proven communication and strategic leadership skills
• Significant knowledge of rail industry
• Significant successful experience in management in a dynamic complex environment
• Extensive knowledge of the railway operating code, service recovery, contingency planning and railway operating and maintenance practices
• Demonstrable knowledge and understanding of incident management processes and concepts in the rail industry with successful experience of incident management at both a strategic and tactical level

Do you have?  

• Qualified as Rail Incident Officer (RIO) and Rail Incident Commander (RIC)
• Knowledge of relevant railway industry communication systems
• Media training

The Ideal Candidate

Role and Responsibilities may include but are not limited to:  

1. Lead and direct the development and implementation of the routes formal Incident Management strategy and structure.
2. Direct development and implementation of real time strategic plans to achieve recovery targets using industry resources. 
3. Inspire excellence in the quality of service provided to Network Rail’s customers.
4. Accountable for communications to the Route Executive team, National Operations Centre and senior stakeholders regarding restoration and recovery of the network.
5. Direct the team to achieve business / functional objectives and meet key performance measures. Create an engaged, motivated working environment in line with company values.
6. Create a culture to enable customer and frontline employee feedback to be reflected in policies and procedures to deliver continuous performance improvement.
7. Achieve financial, technical, safety and customer satisfaction targets.
8. Lead delivery of the team in compliance with policies, procedures and standards and direct the development of disaster and incident management plans. 
9. Manage the development and implementation of safety, train performance and customer satisfaction, initiatives. With the Head of Maintenance Delivery and Head of Operations Delivery, create plans to address customer needs and performance issues.  
10. Lead real-time delivery of train performance and implement processes to deliver continuous improvement. 
11. Accountable for level 1 delay attribution across the route.

ABOUT THE ROLE:

Are you?

• Member of relevant professional body or equivalent experience
• Significant successful experience in operational management in a Safety Critical Industry
• Recognised delivery leadership capability
• Able to demonstrate understanding of NR safety management system
• Proven ability to influence decision making at all levels and build cross functional / cross company relationships
• Proven communication and strategic leadership skills
• Significant knowledge of rail industry
• Significant successful experience in management in a dynamic complex environment
• Extensive knowledge of the railway operating code, service recovery, contingency planning and railway operating and maintenance practices
• Demonstrable knowledge and understanding of incident management processes and concepts in the rail industry with successful experience of incident management at both a strategic and tactical level

Do you have?  

• Qualified as Rail Incident Officer (RIO) and Rail Incident Commander (RIC)
• Knowledge of relevant railway industry communication systems
• Media training

Package Description

Salary and benefits:

• Salary of £93,636 - £105,341 (Band 1.B) depending on skills, qualifications and experience
• 28 days annual leave entitlement plus bank holidays
• £8,000 pa Car Allowance
• My benefits – Our discounted online shopping site
• A range of discounted offers including, childcare vouchers, healthcare offers – cycle to work, healthcare club discounted membership and other benefits
• Subsidies of up to 75% on rail and underground season tickets
• A choice of contributory pension schemes
• 2 weeks paid reserve leave for our Armed Forces community
• Employees will be entitled to a 75% discount off leisure travel, this includes all Advance, off peak and super off-peak tickets

 **Please note that the advert closes on the 26 April 2023 and late applications will not be considered **

Oh, and by the way…

We care deeply about welcoming people no matter where they’re from, how old they are or what disability they may have. We encourage applications from every age, race, ethnicity, disability, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or caring responsibility. We want our employees to bring their whole self to work and that starts with you!

We will interview all disabled applicants who meet the essential skills and experience detailed above. Network Rail positively embraces flexible working, recognising that employees may wish to balance work and family/home life. We will consider all flexible working applications.

Network Rail is required to comply with UK Government standards when carrying out pre-employment checks for all new starters; this includes a basic criminal record check.  In addition to the basic criminal record check, in accordance with the UK Government we are also required to verify your identity, right to work in the UK and previous three years employment history

If you like the sound of all that, we’d love it if you could submit your application online. If you need an alternative method of applying, please contact Sam MacDougall, Operations Director [East Coast]

About the Company

We get people where they need to be, whether they are commuting to work, visiting friends or family, or going for a night out.

We make millions of lives better every day and have a vital job in driving the economy and prosperity of the nation!

Over the coming years we will be building and improving crucial rail links between the country’s biggest cities, making our services faster, more comfortable and more reliable for the people who rely on us.

We’re also changing our organisation to put the passenger at the heart of everything we do, to make our people even prouder to work for us and to be recognised as a true leader in our industry.

In joining Network Rail, you’re not only joining an organisation with a vital role to play for the country, but also a team of more than 40,000 people, and a business dedicated to being one of Britain’s best employers.

Does this sound like a team you'd love to be a part of

Network Rail Infrastructure Ltd