IT Infrastructure Manager [Database & Middleware]
Job Introduction
This role sits in Route Services, a business area that has been created to supply services to the routes in the safest, most cost-efficient and effective way, enabling them to benefit from economies of scale and optimised national resources.
Working in the IT Services Team, you will provide our customers with smart technology for the railway of today, designing fit-for-purpose and innovative solutions. Your vital work will help to manage the day-to-day running of our vast IT estate, from safety critical systems maintenance to hardware provision, supporting thousands of employees every day.
Main Responsibility
You will own the maintenance, improvement, development and cost effective provision of one of the technical towers (end user computing, Platform and storage, Databases and middleware, ERP) within Network Rail.
What will you be doing?
- Provide technology leadership for tower to delivery and operations.
- Maintain effective relationships with suppliers and third parties driving value from contracts.
- Collaborating closely across all associated platform areas removing barriers and driving a customer focused seamless service.
- Responsible for managing and developing suitable policies and procedures to deliver efficient and cost effective service.
- Maintain delivery of the services in accordance to industry best practice (e.g. ITIL) and develop tools and techniques that will sustain continual service improvement of all delivered services.
- Manage delivery in accordance with agreed SLA / OLA contracts. Provide recommendation for change modification where necessary.
- Provide detailed knowledge of specific skills area to support operational and strategic planning as part of the overall team.
- On an annual basis provide a Unit plan which identifies targeted areas for cost savings. Provide period reports of actual savings against target.
The Ideal Candidate
Meet the essential criteria/ Apply today to join our team!
- Educated to degree level or relevant experience
- Experience in IT Service Management.
- Strong leadership and organisational skills
- Good presentation skills
- Proven track record in Operational Support area.
- Able to understand and extract salient information from complex documentation.
- Knowledge of key performance measures and practical experience of using these to drive performance improvement.
- Excellent people skills with exposure to the full range of people management practices.
- Commercially and politically aware
Who we are looking for?
We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions.
At Network Rail, we have a number of employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. We have Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on Diversity & Inclusion at Network Rail, please follow this link
Package Description
Vacancy Type: Full-time but flexible working patterns will be considered.
Duration: Permanent
Location: The Quadrant: MK
Closing date: 24th August 2022
Band & Salary: 3C (£51,156 - £57,551)
At Network rail you will have a clear development path, access to training and enjoy a range of employee benefits, such as; up to 28 days annual leave plus bank holidays, rail subsidies, a range of pension options, flexible and agile working arrangements, discounts on shopping, gym memberships and much more.
Click ‘apply for this job’ to apply. If you would like to speak the Resourcing Team please contact georgina.brookes@networkrail.co.uk
For further information of the role please contact Martin.Ohr@networkrail.co.uk
About the Company
We’re an organisation where people matter. We matter to millions.
Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country’s economic prosperity. Safety is our number one priority.
We're undertaking an ambitious change. Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users.
As one of the UK’s leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual's unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information
Network Rail Infrastructure Ltd