Job Introduction

As the Senior Team Manager Customer Delivery, your primary responsibility will be to develop structured governance, controls, and query resolution processes for all customers in accordance with the Network Rail payroll framework. You will lead the implementation and development of best-in-class service delivery and controls across the Network Rail Shared Services payroll team.

About Shared Services

Our Shared Services team deliver specialist processes that have a direct impact on the performance of Network Rail, our customers and suppliers. These services include payroll, recruitment and onboarding, payables, receivables, financial accounting, reporting, controls and compliance, and helpdesk support.

Main Responsibility

What you will be doing

• Develop and lead a team of experienced payroll professionals responsible for query management, ad hoc business project support and the processes and controls across the wider Payroll operation in Network Rail Shared Services.
• Collaborate with Network Rail Shared Services teams and Human Resources teams to deliver a timely and accurate customer delivery expertise for Network Rail Shared Service, within a controlled and managed environment.
• Develop and continually improve relations with key stakeholders within the HR, Pension and Reward teams define and embed a customer centric culture where all team members consider the impact on customers and their future requirements.
• Direct and review all process and controls within payroll to maintain document standards, inline with audit requirements and standard operating procedures across all payroll teams
•  Drive empowerment and innovative thinking through the teams to deliver a continual reduction in payroll queries, increasing customer satisfaction.
•  Drive continuous improvement and project delivery to support greater automation and efficiency in payroll process to drive down waste and rework. Overseeing weekly focus initiatives, coaching and empowering team members to innovate existing processes.
•  Support the customer delivery of ad hoc business requirements as per the Network Rail Shared Services calendar
• Operate within the pre-agreed control framework; embed a control mind set amongst all stakeholders to reduce risk and control costs. Continually reviewing the framework for adherence, where gaps are identified, take personal ownership to define, socialise and embed improvements.

Next Steps: Further Opportunities?

Due to the level of exposure you gain from this role, this would be a great way to develop and progress into other training opportunities and qualifications in and around Shared Services.

What Training Can I expect?

Your commitment to self-development and continuous learning is hugely important in this role and we'll provide you with all the training to help you develop into role. 

What Are My Working Hours?

35 Hours a week Monday to Friday 

What’s the local area like?

Short walk from Manchester Piccadilly Station and Manchester City Centre 

You will be required to travel to other NR locations as and when needed and for upskilling.

The Ideal Candidate

What could set you apart

• Extensive experience in payroll
• Extensive experience with managing complex customer payroll queries
• Proven experience of working with ambiguity to determine resolution against short deadlines
• Significant experience of managing teams in a complex regulatory environment manging multi contract variations
• Exceptional customer focus/engagement/stakeholder management skills
• Proven influencing, networking and stakeholder management skills at senior management level.
• Experience of delivery of process management and control governance
• Experience of delivering continuous improvement programmes

Nice to have

• Experience of wider payroll processes (HMRC reporting Tax & NIC etc)  
• Degree or post grade equivalent in Human Resources/Reward & Benefits (MCIPD)   
• ORACLE eBusiness Suite experience or similar
• Member of Chartered Institute of Personnel and Development (MCIPD)

Package Description

**Join Our Team at Network Rail: Senior Team Manager Customer Delivery (Payroll)**

Are you ready to take your career to new heights in the dynamic world of railway infrastructure? Network Rail is seeking a talented and experienced professional to join our team as a Senior Team Manager Customer Delivery in Payroll Shared Services. This is not just a job; it's an opportunity to play a pivotal role in shaping the future of payroll services for one of the UK's most vital organizations.

At Network Rail, we are committed to delivering excellence in everything we do, and payroll is no exception. As the Senior Team Manager Customer Delivery, you will lead the change in developing structured governance, controls, and query resolution processes to ensure the seamless delivery of payroll services across our organization. You will have the opportunity to work alongside a team of dedicated professionals and make a real impact on our employees.

This is a unique opportunity to showcase your leadership skills, drive process improvements, and contribute to the implementation of best-in-class service delivery and controls within the Network Rail Shared Services payroll team. If you are passionate about payroll management and thrive in a fast-paced environment where no two days are the same, we want to hear from you.

Role:  Senior Team Manager Customer Delivery (Payroll)

Location: Manchester Square One (Hybrid working 2/3 days in the office) 

Contract Type: Permanent 

Salary range: Band 3B - £46,701 - £52,538 per annum 

Closing date: 22/04/2024

Interviews: Interviews will be held at our office in two stages: 1st stage Interview 23rd April 2024 and 2nd stage Interview 30th April 2024.

For applicants requiring reasonable adjustments or with protected characteristics, please contact us at RSResourcing@networkrail.co.uk  to discuss your needs confidentially

About the Company

We’re an organisation where people matter. You matter to us, and you’ll matter to millions.

We offer a range of benefits including

• Flexible working patterns such as working from home and working compressed hours
• 75% off Leisure Travel
• 75% off Rail and underground season tickets
• A range of pension schemes
• Healthcare Scheme
• 28 days annual leave, plus bank holidays and volunteering/careers days (5 days)
• 2 weeks paid reserve leave for our Armed Forces community
• Cycle to Work Scheme
• Gym Pass – Access to gyms across the UK
• Access to ‘My Benefits’ portal which include discounts in food, technology, and experience days.

In 2023, we achieved Stonewall Top 100 Employer status.

Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country’s economic prosperity. Safety is our number one priority. 

We're undertaking an ambitious change. Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users.

As one of the UK’s leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual's unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information

Network Rail Infrastructure Ltd