Job Introduction

We partner with our Network Rail routes and regions, delivering critical services and essential equipment to help get passengers and good to where they need to be. To find out more watch our video.

We’re looking for a Service Delivery Manager (SCO) who can lead the Anglia SCO delivery team to provide service excellence and work with the route to improve SCO services.

In this role, you'll manage internal and supplier activities including delivery of materials, possession trains delivery and On Track Machine requirements for the Route and Seasonal delivery. You'll also act as the main point of contact for day-to-day operational service delivery issues.

The successful candidate will manage the supply chain operations services delivery against an agreed work bank with suppliers, whilst managing customer expectations. This role will require flexibility, confident supplier management and good Microsoft skills, including Excel.

Main Responsibility

1. Manage the possession train requirements for an agreed work bank.
2. Manage the deployment of the regional possession wagon fleet.
3. Review, assess and manage the impact of change to the work bank and agree outcome with customer.
4. Manage resource conflicts or delivery constraints through to resolution.  
5. Lead for performance failures to establish base cause and identify actions.
6. Identify opportunities for improvement initiatives through to implementation.
7. Manage the flow of accurate performance and contractual data to enable management of specified contracts.
8. Manager the engagement and development of the team.

The Ideal Candidate

What are skills and experience are we looking for?

Essential

• Customer focused.
• Organised and good attention to detail.
• Able to work under pressure within a continuous planning process.
• Supplier management experience.
• Able to evaluate complex factors and make decisions to maximise benefit to Network Rail.
• Good communication skills.
• Proven experience of Microsoft packages including Excel and Powerpoint.
• Able to operate various IT systems.
• Able to lead a team to deliver service excellence.

Desirable

• Knowledge of relevant railway geography.
• Knowledge of Group Standards applicable to possession train delivery.
• Experience of investigation and report writing.

Package Description

Vacancy reference: IRC2243571.

Location: London Stratford Place.

Salary range: £44,690 - £50,276 per annum.

At Network Rail you will have a clear development path, access to training and enjoy a range of employee benefits, such as; up to 28 days annual leave, rail subsidies, a range of pension options, flexible and agile working arrangements, discounts on shopping, gym memberships and much more.

Closing date: 15 November 2022.

Click ‘apply for this job’ to apply. If you would like to know more about the role, please contact Danielle Healy (danielle.healy@networkrail.co.uk). 

About the Company

We’re an organisation where people matter. We matter to millions.

Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country’s economic prosperity. Safety is our number one priority. 

We're undertaking an ambitious change. Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users.

As one of the UK’s leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual's unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information

Network Rail Infrastructure Ltd