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Shared Service Administrator [Collections]

Please Note: The application deadline for this job has now passed.

Job Introduction

We partner with our Network Rail routes and regions, delivering critical services and essential equipment to help get passengers and good to where they need to be. To find out more watch our video.

About Shared Services

Our Shared Services team deliver specialist processes that have a direct impact on the performance of Network Rail, our customers and suppliers. These services include payroll, accounts, finance, controls and compliance, reporting, recruitment and helpdesk support.

What will you be doing?

We are looking for Credit controllers / Collecting Agents to join the Collections team in Shared Services. Our Area support analyst are responsible for acting as the departmental subject matter expert for all operational escalations, upskill and continually develop the team to drive knowledge and performance.

You will demonstrate the ability to continuously improve by building knowledge and understanding of the operation you work within, document processes and drive standardisation whilst upskilling team members to follow and continually consider improvements to processes.

The collections team are responsible for the collection of high value debt. Our collection team is operated on a rota basis therefore candidates should be flexible to work between the hours of 8am and 5pm.

Main Responsibility

What skills & experience will you’ll need to succeed?

Great attention to detail and accuracy – delivering quality administrative outputs to prevent rework and compliance to the administration of internal processes. 

Excellent Excel skills - proficiency with data manipulation, filters, pivot tables, V-lookups and the ability to reference data from one workbook to another. You will also use excel to analyse complex data sets and produce reports.

Confident communicator – you’ll be dealing with queries from external stakeholders and will monitor a shared inbox. You’ll need good written and verbal skills: concise, clear and articulate.

Organisation and prioritisation – you will have to complete tasks within specified timeframes and be used to KPI’s and SLA’s.

The Ideal Candidate

What could help set you apart?

  • Demonstrable experience of processing high volume activity
  • Experience of delivering continuous improvement programmes
  • Knowledge of Oracle eBusiness Suite experience
  • Previous experience in Debt Collection


Package Description

Role Title: Shared Services Administrator (Collections)

Salary range: £18,018- £22,500 per annum

Contract Type:  12 month secondment

Location: Square One | 4 Travis Street | Manchester M1 2NY

At Network rail you will have a clear development path, access to training and enjoy a range of employee benefits, such as; up to 28 days annual leave, rail subsidies, a range of pension options, flexible and agile working arrangements, discounts on shopping, gym memberships and much more.

Closing date: 18/04/2022

Click ‘apply for this job’ to apply. If you would like to speak the Resourcing Team please contact hamidur.rahman@networkrail.co.uk

About the Company


We’re an organisation where people matter. We matter to millions.


Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country’s economic prosperity. Safety is our number one priority. 

We're undertaking an ambitious change. Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users.

As one of the UK’s leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual's unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information

Network Rail Infrastructure Ltd

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