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Shared Service Administrator [Data Changes]

Please Note: The application deadline for this job has now passed.

Job Introduction

We partner with our Network Rail routes and regions, delivering critical services and essential equipment to help get passengers and good to where they need to be. To find out more watch our video.

About Shared Services

Our Shared Services team deliver specialist processes that have a direct impact on the performance of Network Rail, our customers and suppliers. These services include payroll, accounts, finance, controls and compliance, reporting, recruitment and helpdesk support.


What will you be doing?

As a Shared Services Administrator in our Data Changes team, you will pay a vital role in updating and maintaining data and information (approx. 4000 transactional changes every 4 weeks) for circa 43,000 Network Rail colleagues.

You will be responsible for processing information throughout the employee lifecycle. This will include external and internal hires and updating all the relevant information such as, salaries, benefits, entitlements and personal information.  

This role could help develop your career with us and many of our people have moved into areas such Payroll, Human Resources, Internal Recruitment and wider areas within the railways such as Health and Safety.

Main Responsibility

  • Update and maintain employee records using our internal systems – Oracle & PSE.
  • Provide data analysis and audit various reports to ensure 100% accuracy
  • Comply with GDPR when working with sensitive information
  • Communicating with all levels of stakeholders within Network Rail
  • Process high volumes of changes working towards team SLAs (service level agreements) and business KPIs (key performance indicators)

The Ideal Candidate

  • Accuracy and attention to detail.
  • Confident communicator
  • Intermediate excel skills
  • Data analysis experience
  • Ability to learn and adapt  in understanding of GDPR


Desirable  (Not essential)

  • Experience of working in a shared services environment
  • Experience working within a transactional administrative role
  • Knowledge of Oracle, Workbrain & PSE systems
  • Knowledge of GDPR 

Package Description

Role Title: Shared Service Administrator [Data Changes]

Salary range: Band 6 £21,000 per annum 

Contract Type:  5 and 7 month Fixed term contract  

Hours: 35 hours a week 

Location: Square One | 4 Travis Street | Manchester M1 2NY/ can discuss flexible and agile working hours

At Network rail you will have a clear development path, access to training and enjoy a range of employee benefits, such as; up to 28 days annual leave, rail subsidies, a range of pension options, flexible and agile working arrangements, discounts on shopping, gym memberships and much more.

Closing date: 12/08/2022

Click ‘apply for this job’ to apply. If you would like to speak the Resourcing Team please contact: madhya.iqbal@networkrail.co.uk

About the Company

We’re an organisation where people matter. We matter to millions.

Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country’s economic prosperity. Safety is our number one priority. 

We're undertaking an ambitious change. Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users.

As one of the UK’s leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual's unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information

Network Rail Infrastructure Ltd

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